What do you put more focus on today compared to before automation was used?

What to do when bots do your job?

There’s more time to focus on unusual issues that need more elaborate decision making, like risk assessment or preparing business justifications for more complex solutions, so the harder cases.

Other business teams are focusing on thinking, decisions, research, improvement of activities and processes.

Spending less effort is the reality of today. Focusing instead on monitoring the performance of the bots, monthly failure rates and so on, and making sure the bots are maintained in a proper shape.

If before the focus was on how to reduce cost, how to make the process easier, today we focus on process changes within the framework of automation. So thinking about automation is a focus now. If a process changes now, you immediately think if it can included and integrated in the current automation.

And there’s not only one way to automate things, but several, for example you can use Excel macro instead of RPA, or Javascript.

With several tasks being automated, business has now time to focus on more value-added activities, like planning.

Business now automates its reporting or tasks that have few variables, like retrieving data from a system.

Now, businesses just play with that data.

So, instead of data collection, data analysis is now a big focus.